Shipping policy

Order Processing and Delivery Estimates

Available shipping options, applicable charges, and available delivery estimates are presented during checkout.

Delivery estimates are estimates rather than guaranteed arrival dates. Carrier operations, weather, service interruptions, address problems, and other circumstances outside Exhort One’s reasonable control may affect delivery.

Shipping Address

Customers are responsible for supplying a complete and accurate shipping address during checkout.

If you notice an address error, contact exhortoneusa@gmail.com immediately and include your order number. Exhort One will review the request, but an address cannot be changed after an order has been processed or shipped.

Exhort One is not responsible for delivery problems caused by an incomplete or incorrect address provided by the customer.

Order Tracking

When tracking information is available for a shipment, it will be provided using the contact information associated with the order. Carrier tracking may require time to update after shipment information is created.

Delayed or Missing Orders

If tracking shows an unexpected delay or you believe a package is missing, contact the carrier using the tracking information and email exhortoneusa@gmail.com with your order number.

Exhort One will review the available order and tracking information and provide reasonable assistance. A carrier delay does not automatically qualify an order for a refund while the shipment remains in transit.

Returned-to-Sender Packages

If a package is returned because of an incorrect or incomplete address, failed delivery, or refusal of delivery, contact Exhort One for assistance. Any resolution will depend on the circumstances and condition of the returned shipment.

Cancellations

An order may be canceled only before it has been processed or shipped.

Once an order has shipped, it cannot be canceled. An eligible item may still be returned in accordance with the Return & Exchange Policy.

Return Shipping

Exhort One provides free return shipping for approved returns and exchanges within the United States.

After approving a request, Exhort One will email a prepaid return label and return instructions. Customers must package returned merchandise securely.

Original shipping charges paid at checkout are non-refundable. Exhort One covers return-shipping costs when an approved return results from a damaged, defective, or incorrect item.