Free U.S. Return Shipping

Exhort One provides free return shipping for approved returns and exchanges within the United States.

Once your return or exchange request has been approved, we'll email you a prepaid return shipping label along with instructions for returning your item.

Please package your return securely before shipping it back to us.

Exchanges

Need a different size? We're happy to help.

We offer one exchange per order within 15 days of delivery, subject to product availability.

To qualify for an exchange, the item must meet all return eligibility requirements listed in this policy.

Exhort One does not reserve inventory for exchanges. Replacement items are shipped

only after the original item has been received, inspected, and approved. If the requested item is no longer available, an eligible refund will be issued to your original payment method.

Only one exchange is permitted per order. Once an exchange has been completed, the order is no longer eligible for an additional exchange.

The original 15-day return window begins on the delivery date of your original order and does not restart after an exchange.

 

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged, defective, or

incorrect:

• Undergarments and intimate apparel
• Gift cards
• Final Sale items
• Personalised, customised, or made-to-order products
• Items that have been worn, washed, altered, stained, damaged, or exposed to strong odours
• Items that are not in resalable condition after inspection

 

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery and include your order number along with clear photos of the issue.

Once your request has been reviewed and approved, we'll provide a replacement, exchange, or full refund at no additional cost.

 

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds are processed within 3–7 business days and issued to your original payment method in U.S. Dollars (USD).

Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

Shipping charges paid at checkout are non-refundable. However, Exhort One provides free return shipping for approved returns and exchanges within the United States. If your return is the result of a damaged, defective, or incorrect item, we'll cover all return shipping costs.

 

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has shipped, it cannot be cancelled. However, you may still request a return if your order meets the eligibility requirements outlined in this policy.

 

International Orders

At this time, international orders are not eligible for returns or exchanges, unless the item arrives damaged, defective, or incorrect.

 

Product Colour Disclaimer

We make every effort to accurately display our products. However, actual colours may vary slightly due to photography, lighting, editing, and individual screen settings.

Minor colour variations are not considered manufacturing defects.

 

Policy Abuse

Exhort One reserves the right to refuse or limit returns and exchanges that do not meet the requirements of this policy or in cases of suspected fraud, misuse, excessive return activity, or abuse of this policy.

 

Need Help?

If you have any questions or would like to start a return or exchange, we're here to help.

Email: exhortoneusa@gmail.com

Please include your order number in your email so we can assist you as quickly as possible.